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Massage / Skin Care & Waxing
Massage FAQs
When should I arrive for my massage?
Please arrive at least 10 minutes before your appointment start time, so you can relax with some water or tea in our beautiful zen den before your treatment begins. You will also fill in our New Guest Registration Form, where we ask that you record any medical history, past/present injuries, or other physical conditions we should be made aware of. Your massage therapist will then greet you and review the Guest Registration Form with you. They will ask why you are coming for a massage – it is important to communicate those needs to your therapist, as this is your time for healing and relaxation.
What do I wear to my massage?
Whatever you like! Before your massage begins, your therapist will leave the room so that you can undress to your comfort level.
Am I covered during my massage?
All of our massage therapists are trained to be professional and use appropriate draping techniques to make you feel comfortable and relaxed.
Do I tip after my appointment?
Gratuity is always appreciated. A typical gratuity for a 60-minute service ranges from $26-$39. A typical gratuity for a 90-minute service ranges from $34-$51.
Can a minor receive a massage?
At Ojas massage services are provided to clients 18 years or older.
How do I maximize my savings for regular massage visits?
We offer an exclusive membership program called the WellPass which includes a discounted monthly services.
Packages are also available to meet your unique needs and goals. Our front desk team can help you choose the best option for you!
Do you offer couples massages?
We have plenty of couples that come in regularly and to celebrate special occasions with us! However, the services would be in two separate rooms.
Do you have any massage therapists with exclusive availability or pricing?
We are thankful to have massage therapists who have extensive experience, an exceptional reputation, and have been with us over 10 years. These therapists are in very high demand and as a result they rarely have online availability or see new clients. Services with these highly regarded Elite therapists do include a therapist premium. If you are fortunate enough to schedule with them you will be contacted with more detail of the premium!
Skin Care & Waxing FAQs
What should I expect at my first facial?
Your esthetician will provide a thorough skin analysis to determine your skin type and condition, then customize a treatment just for you. Your facial will include cleansing, exfoliation, extractions if needed, facial massage, masks, hand and arm massage, targeted treatments, moisturizer and sun protection. Warm hand and foot mitts are also included! Upon completion, you will receive home care recommendations and a treatment plan for future visits!
What happens during my facial?
Each facial will include customized elements to treat your unique skin.
Essential Facials include a cleanse, exfoliation, extractions if needed, facial massage, targeted treatment, moisturizer and sun protection. Advanced and Ultimate facials include these steps with the addition of more powerful products, ingredients and technologies. Steps may vary depending on skin type and condition.
When should I arrive for my facial appointment?
Please arrive at least 10 minutes before your appointment start time, so you can relax with some water or tea in our beautiful zen den before your facial begins. You will also fill in our New Guest Registration Form, where we ask that you record your skin care habits, any medications you’re on, and any known pre-existing skin conditions. Your esthetician will then greet you and review the Guest Registration Form with you in detail. Together, you will discuss the reasons you are coming for a facial.
What do I need to do before my facial appointment?
If you’ve chosen one of our Age-Defying facials, a Detoxifying and Clarifying facial, Hydrafacial, or the SWiCH treatment, avoid retinols and chemical peels for two weeks prior to your treatment.
For other facials no special preparation is needed.
For any facial, come prepared with a list of skin care products you use at home and any medications you take, as this will help your esthetician determine the appropriate treatment for you.
Can I wear makeup to my facial?
Yes! There is no need to remove any makeup or creams before your treatment, as cleansing is part of your service.
How do I receive the best possible results?
You will see the best possible results and improvement to your skin by receiving facials on a regular basis. We recommend monthly and offer an exclusive membership program called the WellPass to save you on every visit.
You will also benefit from following home care instructions from your esthetician, and addressing stubborn concerns or very specific goals with our specialized services such as the Oxygen Rx Facial or Hydrafacial.
How do I prepare for a waxing appointment?
Many clients have questions about waxing etiquette. Here are a few tips to make sure your waxing appointment goes smoothly.
- Please arrive at least five minutes before your appointment start time.
- For the best results, your hair should be about 1/4 inch long when you arrive (about the length of a grain of rice). For the right amount of growth, don’t shave, wax, or pluck the treatment area for at least 10 days before your appointment. If your hair gets too long, trim it with scissors or an electric razor before you arrive.
- Please abstain from Retinol, Retin A, AHAs, BHAs, etc. for 5-7 days prior to waxing appointment or skin cannot be waxed.
- Exfoliating the area to be waxed a day or two before your appointment may inhibit ingrown hairs from forming.
- Take a mild pain medication 30 to 60 minutes before your appointment. This precaution helps with any pain sensitivity that may occur.
- Bathe or shower the day of your treatment and don’t apply lotions or creams. Oily or slick skin will keep the wax from adhering properly and will make hair removal difficult.
- Due to increased sensitivity, women should avoid bikini and Brazilian waxing within four days of their menstrual cycles.
- Clients who have sunburns or are currently taking medications that cause skin thinning or sensitivity should avoid waxing.
Can a minor receive Facial and Waxing Services?
At Ojas facial and facial waxing services are provided to clients 14 years or older. Facial waxings include: brow, lip, chin, cheek and hairline. Any other waxings are only provided to clients 18 years or older.
